Dr Jagdeesh Singh Dhaliwal

Jagdeesh S Dhaliwal

Dr Jagdeesh Singh Dhaliwal MBChB MSc (with Distinction) FRCGP FRACGP DRCOG PGAMedEd

Qualified: Leicester Medical School, United Kingdom 1991
Special Interests: Healthcare technologies, wellness, emotional wellbeing

Dr Dhaliwal works at Lynbrook Village Medical Centre

At other times, he serves as Deputy Director of Postgraduate Medicine at Keele Medical School, teaches healthcare leadership and management and advises on healthcare technology strategy to various organisations in Australia and the UK

Languages: Fluent in Punjabi and Spanish. High level French and conversational Hindi/Urdu

Full Professional Curriculum Vitae


Key achievements

  • Royal College of GP’s Education Excellence Award – Delivery of the Primary Care Leadership Programme 2009
  • Top 3 Finalist for the NHS Leadership Mentor of the Year Award 2009:  Successfully achieved extremely high levels of participant engagement and evidence of service improvement resulting in being nominated by peers and receiving this national recognition
  • Respected and published author and speaker within the health services management and leadership sector


Professional Summary

General Medical Practitioner & Partner  Sycamore House Medical Centre     Continuous United Kingdom NHS service from January 1996 – June 2016

  • Clinical specialty interest in engaging with complex needs patients
  • Lead in applying communication technologies. Transformation of our web portal, introduction of a web-consultation service and a lead for the Birmingham Consortium’s Prime Minister’s Challenge Fund application, 2015

Deputy Director of Postgraduate Medicine  Keele Medical School     February 2013 to date

  • Responsible for reviewing and implementing quality improvements to ensure consistent delivery of leadership and management education and research to health services professionals nationally and internationally
  • Identifying and developing innovative education courses and practices
  • Leading market research, investigations and continuous improvement initiatives to achieve business objectives
  • Liaising with directors, staff, students and health service professionals to identify and turn around failing courses


Non-Executive Director  Birmingham Community NHS Trust     June 2012 to June 2015

  • Providing clinical perspective and strategic guidance based on experience gained in the UK and internationally
  • Actively involved in clinical governance, risk management and quality assurance
  • Supporting the negotiation of the authorisation process for achievement of NHS foundation trust status

Consultant  I Health Ltd     January 2008 to date

  • Independent Consultant for the NHS and UK Department of Health offering clinical and corporate, business development and strategy expertise. Projects include:
  • Supporting BT Global Services with its health technology strategy
  • Formulating and delivering agreement on a business case to the NHS Leadership Council for the establishment of national professorial chairs in clinical leadership
  • Formulating a business case for a multi-professional clinical leaders’ network
  • Establishing and evaluating a regional clinical fellows’ scheme for emergent NHS leaders
  • Medical Advisor in Healthcare Technology Strategy to BT Global Services
  • Implementing quality assurance initiatives for medical revalidation setting up a community of practice for the NHS
  • Advising GP’s on marketing, operational and practical management, strategy and best practice


Medical Adviser – Digital Technology & Health Innovation, NHS Direct   November 2012 to March 2014

  • Gathering information and intelligence on the range of digital and other services of interest to NHS Direct and their applications in a range of clinical settings
  • Supporting the Head of Service Development and Interim Head of Business Development in making connections and building value propositions to support the marketing and sales of products and services
  • Making connections with partner digital technology organisations and developing ideas for blended services


West Midlands Appraisal Lead and Appraiser, West Midlands Regional Group   January 2002 to date

  • Led the formulation of strategy to roll-out an improved appraisals process focused on strategies to engage doctors positively into the process via seminars, lectures and articles and preparing appraisers for revalidation


Programme Director, Health Services Management, Warwick University  August 2003 to January 2013

  • Responsible for developing strategy, operational plans, programme marketing and quality-assurance
  • Focused expertise in emotional intelligence and service design, performance management, change management to lead the reinvigoration of the MSc in 2004
  • Responsible for successfully engaging and securing the on-going participation of senior academics, NHS leaders and business entrepreneurs to talk at Warwick University
  • Led a successful tender to the Chilean Ministry of Health to provide a Spanish-language leadership programme
  • Responsible for engaging Spanish speaking healthcare professionals to participate and contribute to the course
  • Led health services management courses in Hong Kong
  • Lecturer at Warwick Manufacturing Group and on the Warwick MBA


West Midlands Deanery Training Programme Director  January 2002 to August 2012

  • Responsible for securing GP principal and sessional engagement with local CPD programmes
  • Actively involved in the local reference group investigating performance concerns and devising remedial strategies
  • Led the organisation and training of the VTS course as Programme Director from 2007
  • Liaised with and engaged doctors in GP specialty training


Senior Medical Educator and Manager, Medical Protection Society, Asia-Pacific           June 2011 to June 2012

  • Responsible for leading the management and quality assurance of the international medical and dental faculty in Australia, New Zealand, Malaysia, Singapore, Hong Kong and South Africa
  • Promoting patient safety, enhanced communication, risk management and safer systems across Asia-Pacific
  • Commissioned and contributed to the design and operation of a programme in shared-decision making
  • Overseeing broadcast-standard educational video production, piloting webinars and online forum technologies to enhance faculty cohesion
  • Responsible for the design of a data collection and analysis system to monitor faculty quality and obtaining sign-off for budgetary control policies  
  • Involved in risk management and clinical governance from an indemnity perspective coupled with an insight into evidence-based strategies for engaging high-risk healthcare professionals in remedial development  
  • Contributed to strategy implementation treading a fine balance of performance managing members who are also owners


Clinical Lead in Productive General Practice, NHS Institute           November 2010 to January 2012

  • Responsible for contributing to the concept, design and promotion of the Institute’s nationally prominent Productive General Programme (PGP) applying a service improvement methodology to primary care to create an intervention that can be used by practices themselves to boost efficiency, patient experience and profitability
  • Led numerous commercial presentations, video pod-casts and social media initiatives to engage groups of clinicians
  • Actively involved in contributing to news features covered by the BBC and medical journals
  • Exercising commercial acumen through exploring opportunities in Australasia and Latin America


Director, Leadership Programme for Primary Care, West Midlands    January 2008 to March 2009

  • Led a pan-regional, multidisciplinary group of 60 dentists, AHPs, pharmacists, nurses and doctors hosted by the UK’s Royal College of GPs and commissioned by the NHS to discover talented healthcare professionals
  • Responsible for overall financials including the setting up of budget policies and controls
  • Accountability to the Midland RCGP’s Board
  • Successfully achieved extremely high levels of participant engagement and evidence of service improvement
  • Contracted as national co-lead for the Department of Health Leadership programme for Pathology from 2010 to 2011


Director of Primary Care Development and Interim Medical Director, Walsall CHT    October 1998 to March 2002

  • Overseeing and reporting to the Trust Board on a number of strategic projects including Personal Medical Services (PMS) pilots, walk-in-centre establishments, clinical pathway redesign and nurse prescribing initiatives
  • Responsible for building relationships with locality GPs
  • Chairing project groups leading debate on commercial and clinical policies, strategy and programmes
  • Active member of the clinical governance sub-committee and co-opted member of the local medical committee
  • Wider corporate responsibilities included contributing to the locality performance reference group for investigating and providing remediation for doctors in difficulty
  • Led the introduction of appraisals for doctors employed by the Trust from a range of specialties


Associate in General Practice and Senior Registrar in Public Health January 1996 to October 1998

  • Selected for a combined role in general practice and public health enhancing clinical skills and learning about the wider public health agenda
  • Led a number of initiatives redesigning safer prescribing and disease management pathways involving liaison with healthcare colleagues and the public via patient forums and focus groups
  • Attended and contributed to a variety of health authority steering groups responsible for overseeing the establishment of the locality clinical governance framework


Vocational Training in General Practice          October 1992 to December 1995

  • Rotations in A&E, elderly care, obstetrics & gynaecology, paediatrics and general practice at Queen Mary’s Hospital, Sidcup, Kent and the Barnard Medical Practice, Kent


Education and Qualifications


2009 Social Research Methods, Birmingham Business School

Completed Master’s level modules in

    • Introduction to Social Science Research
    • Research Design
    • Data Analysis
    • Data Collection


2001 MSc in Primary Care Management (Distinction), Warwick University, United Kingdom

Organisational Behaviour and Change Management, Accounting and Finance, Health Economics, Information Systems, Operations Management, Clinical Quality Improvement and Strategy

Dissertation: Performance Management of Doctors


1991 MBChB, Leicester Medical School, United Kingdom

Pathology and Microbiology (Merit) and Obstetrics and Gynaecology (Merit)


2011 Birmingham University Speed Reading

2009 Harvard University, Boston, USA Leading Innovations in Health Care

2008 Cranfield School of Management Increasing Personal Power

2008 Impact Factory, London Media Awareness and Training

2008 Skills Studio, London Advanced Presentation Skills

2008 Impact Factory, London Personal Impact

2005 Warwick University Postgraduate Award in Medical Education

1996 Royal College of GP’s Membership via Examination and elected as a Fellow in 2006 via peer recommendation


Additional Information


  • Fluent in Spanish, Advanced French, Fluent Punjabi, Conversational Urdu and Hindi, and learning Mandarin
  • Interested in current affairs, modern languages, travel and culture
  • Board Member of the Midland Faculty for the Royal College of General Practitioners
  • Founder Member, Faculty of Medical Leadership and Management
  • GMC member – 3550364 – in good standing
  • High level IT skills in MS Office, Apple, Google.  Experience of SPSS, NVIVO, reference management and social media (LinkedIn, Twitter).


Publications (selected)


Dhaliwal JS (2011):  Understanding Services and the Customer Response.  Book Chapter.  MacIntyre M, Parry G (2011):  Service Design and Delivery. Springer


Dhaliwal JS (2008):  Motivating Your Team.  Book Chapter:  Spurgeon P and Wilkie V (2008):  Leadership for GP Registrars.  Sage


Dhaliwal JS (2003).  Why Appraisal is not Performance Management – or is it?  Education for Primary Care 14: 537-9.  Radcliffe Medical Press


Conference Presentations (selected)


May 2013: Regional Commissioning Live! Conference, Birmingham – ‘Partnerships in Practice – Communicating Across Organisations’


March 2013: National Commissioning Live! Conference, Leeds – ‘Partnerships in Practice – Communicating Across Organisations’

March 2013: MacMillan Cancer Support, Birmingham – ‘Getting Doctors on Board to Champion Patient Experience’


September 2010: Managers in Partnership Annual Conference. ‘The Adaptive Manager: Surviving and Thriving Post-White Paper’


April 2010: House of Lords.  Panel Member for the Birch Group Discussion for Senior NHS Leaders:  ‘Funding Cuts:  Impact and Response from the Health Service’


January 2010: Frontiers in Laboratory Medicine.  Leadership and Pathology


July 2007:  Médicos Para Chile, Santiago, Chile:  Rol Primordial del Profesional Medico en el liderazgo de los Programas de APS (The Leadership Role of the Doctor in Primary Care, in Spanish)


April 2007.  International Internships Conference, Daegu, Korea:  How does Quality translated into ‘Calidad’?  Perspectives from a UK-Chilean Leadership Programme